Coronavirus Safeguarding

We have introduced the following safeguarding. If you need to rescheduled your appointment due to an onset of symptoms or if you have been told to self isolate then this will not affect the terms of any offer or voucher you have. We will honour or vouchers and offers regardless of expiration date.

Currently NOT permitted in the studio:

* Anyone with symptoms or from a household with symptoms

* Anyone who has been told to self-isolate

* Groups from different households

To ensure the safeguarding of all visitors and staff we ask the following to be agreed:

* Masks must be worn at all times in the studio, cafe and viewing room. The exception to this is people having their pictures taken or those in the cafe enjoying a delicious hot chocolate.
* Details of everyone visiting must be taken or the checked in via the NHS track and trace app.
* A maximum of 6 people are allowed in the studio at one time
* Customers must be wearing clean clothes to the studio.
* People visiting the studio should avoid travelling by public transport if possible.
* Hands are washed before and after each session.
* If you are going to be late for your appointment you must call to notify us. Your appointment may be cancelled to avoid family groups meeting and overcrowding.
* If you receive a positive Covid-19 test within two weeks of visiting the studio please notify us immediately.
Covid-19 Risk assessment

We have taken the following steps to safeguard our customers and staff:

* Temperature checks to be taken on arrival
* All props and outfits washed or sanitised after every use.
* A minimum half hour cleaning window exists between each appointment.
* Staggered appointment times so that appointments do not overlap, customers do not have to wait and / or meet other family groups.
* Memory Gate Photography team to wear personal protective equipment.
* Photographers to rotate between shoots in minimise exposure to different family groups.
* Hands are washed before and after each session.
* Air conditioning used to ensure studio is well ventilated.
* Limited opening days and times
* Close contact team members are currently using the NHS track and trace app.

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